A Review of Delta’s NEW Economy In-Flight Service

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Hear ye, hear ye. It’s a new day. Yesterday I got back from Norway on Delta Airlines and can tell you all about Delta’s new service in economy class. It’s dazzling, it’s sparkling, it will blow your mind. Assuming you’re the kind of person whose mind is easily blown. Or just the kind of person who’s really into airline reviews. If not, I’m afraid there’s not much for you here. Some gnocchi with tomatoes and cheese. Prosciutto and melon. Etc. Etc.

Now, the unique thing about all this is that I actually flew Delta on the very LAST day of their OLD service, aka November 4th. On the WAY to Norway. And then on the way back, AKA yesterday, AKA the day before yesterday, AKA yesterday, I flew on an A330-300, seat 27G, with their NEW service. So I got to see both services, the old and the new, in a relatively short period of time. Which puts me in a unique position to compare and contrast them.

I loved the new service. That’s the short of it. The long of it is I loved pretty much every minute of it, from when they bring you the menu, to when they bring the new, BIG bottles of water, to when they bring the “peach bellinis” around (even though I don’t drink alcohol), up until the very end when they come around with baskets full of Toblerone(!). So, yes, in my opinion, the NEW service is an improvement. I talked at length to one of the flight attendants, and she said the flight attendants aren’t quite convinced. “Too much trash,” she said, and “Too much going on.” “What’d you think of the welcome cocktail?” she asked me. “Well, I don’t drink,” I said, “But I think it’s really cool you did that. Makes you feel like you’re at a resort.”

Sitting for nine hours on an airplane in economy is definitely not like being at a resort. It’s more like being incarcerated. But Delta’s new service does everything it can to make your experience better. Starting with distributing menus is a great touch. Makes you feel like you’re in first class. And I loved the big bottles of water, since I was dehydrated AB after a restless night of sleep in the Scandic Hotel Bergen. The appetizer was prosciutto and melon, and as a main I had the aforementioned gnocchi. The dude next to me, who was English and wearing Washington Redskins pajama bottoms and who, right before we landed, spent an extended period of time in the bathroom changing into jeans and cowboy boots, got the chicken, which also looked tasty. To top it off the dessert was Ben und Jerry’s salted caramel icecream. So, 9/10 on the food. 10/10 on the dessert. 10/10 on having a menu. 2/10 on my seatmate’s attire. And also 2/10 on Delta’s entertainment. Not super stoked on their movie selection. Though they do seem to have a lot movies featuring Rachel McAdams, which is nice, because I’m in love with her.

Shortly before landing the flight attendants came around again with “before landing service,” which left a little to be desired. There were basically pizza pockets (though at least mine was gruyere [?] and caramelized onion), and also a chocolate mousse. I would’ve preferred fruit, or something healthier than chocolate mousse. And I would’ve preferred basically anything to a pizza pocket. So, 5/10 on the breakfast/pre-landing service. 9/10 on them shoving Toblerones in our faces just before we landed. Chocolate actually does make you happier.

So, even though it’s not perfect, I still liked Delta’s new service substantially better than their old one. I remember very little about the old one, which says everything you need to know right there. But I remember almost everything about the new one, from the menu, to the improved bread roll, to the salted caramel ice cream, to the semi-bizarre pizza pocket. The flight attendants might not yet be sold, but I certainly am.

-W

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